Frequently Asked Questions
Everything you need to know about your Charlie by Matthew Zink order.
What is the signature fit of Charlie by Matthew Zink swimwear?
Our swimwear is designed with a luxury, athletic fit intended to enhance the physique. We recommend referring to our specific size guide for each collection, as our cuts range from the classic 'Charlie' brief to more contemporary, tailored silhouettes.
How should I care for my luxury resort wear?
To maintain the integrity of the Italian fabrics and hardware, we recommend hand washing in cold water with a mild detergent immediately after use. Always air dry in the shade and avoid rough surfaces to prevent pilling.
What is your return policy for intimate apparel and swimwear?
For hygiene reasons, all returns must be in original, unworn condition with all tags and the protective hygiene liner intact. Items must be returned within 14 days of delivery to be eligible for a refund or exchange.
Do you offer international shipping?
Yes, Charlie by Matthew Zink ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Domestic standard shipping usually takes 3-5 business days, while expedited options are available if you need your items sooner for an upcoming vacation.
Which payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.